Onboarding guidance for Zoho Desk agents

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• Setup the corporate email addresses across Zoho apps

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• How to deal with overdue tasks in the absence of the task owner?

  In Zoho, activities can only be owned by a named user, not by a group or a team of users. There is no such thing as a 'pool of tasks' waiting to be picked up by a group of people. As a consequence, it is the team's responsibility to stand up 'as a ...